REFUND POLICY
We offer a 100% money back guarantee within 30 days of purchase. To be eligible for a return, your item must be in the same condition as you received it, with its packaging. To initiate a return, you can contact us in the CONTACTS section, indicating your order number and attaching a receipt or proof of purchase. If your return is accepted, we will send you instructions on how and where to send the package. Items returned without first requesting a return will not be accepted.
N.B. The shipping service will be charged to the customer. Shipping will be refunded only in case of defective or damaged product, after receiving photos and demonstrative information.
REFUNDS
Once the returned product has been received and verified, we will process the refund within 10 business days. The refund will be issued through the original payment method used for the purchase. Please note that refund processing times may vary depending on your payment method and financial institution.
PROBLEMS WITH ORDER RECEIVED
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged or you receive the wrong item, so that we can assess the issue and resolve it.
CHANGING YOUR SHIPPING ADDRESS
Please contact us immediately if you wish to change the shipping address for your order. If the order has already been shipped, we cannot change the delivery address.
